Introduction to Category Entry Points
Category Entry Points (CEPs) are situations or contexts that prompt consumers to think about or choose a product within a specific category. Developed by the Ehrenberg-Bass Institute for Marketing Science, CEPs are crucial for understanding how and when consumers interact with your brand or product category.
Introduction to CEP Mapping Worksheet
This worksheet is structured in five distinct sections:
1. Understanding CEPs
2. Mapping Current Marketing Efforts
3. Gap Analysis
4. Action Plan
5. Measurement and Evaluation
This structure allows marketing leaders to:
1. Grasp the concept of CEPs
2. Analyze their current marketing programs in relation to CEPs
3. Identify gaps in their current strategy
4. Plan new initiatives to address underserved CEPs
5. Set up a framework for measuring the effectiveness of their CEP-focused efforts
How to Use this Worksheet
Approach this worksheet as a collaborative strategic planning tool. Before beginning, gather key data including current marketing campaign details, content calendars, customer journey maps, and any available market research on category usage occasions. It's also crucial to involve team members from various departments such as sales, customer service, and product development to gain diverse perspectives on potential CEPs. Start by thoroughly understanding the concept of CEPs, then systematically work through each section, encouraging open discussion and brainstorming. The mapping process may reveal insights that prompt you to revisit earlier sections, so treat this as an iterative process. Plan to revisit and update this worksheet quarterly or bi-annually to ensure your strategies remain aligned with evolving market conditions and consumer behaviors.
Remember, the goal is not just to fill out the worksheet, but to use it as a catalyst for developing more targeted, effective marketing strategies that resonate with consumers at key decision-making moments.
Part 1: Understanding CEPs
1. Define your product category:
_______________________________
2. List potential CEPs for your category (e.g., occasions, needs, locations, times):
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(Add more as needed)
Part 2: Mapping Current Marketing Efforts
For each of your current marketing or content programs, identify which CEPs they address:
Marketing Program
Primary CEP Addressed
Secondary CEPs
Notes
Part 3: Gap Analysis
1. Which CEPs are currently underserved by your marketing efforts?
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2. Are there any CEPs you've identified that aren't addressed at all?
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3. Which CEPs do you believe have the most potential for your brand?
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Part 4: Action Plan
Based on your gap analysis, outline potential new marketing initiatives or content programs to address underserved CEPs:
1. Initiative: _______________________________
CEP addressed: ___________________________
Brief description: ________________________
2. Initiative: _______________________________
CEP addressed: ___________________________
Brief description: ________________________
(Add more as needed)
Part 5: Measurement and Evaluation
How will you measure the effectiveness of your CEP-focused marketing efforts?
1. Key Performance Indicators (KPIs):
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2. Timeline for evaluation:
_______________________________
3. Tools or methods for tracking CEP effectiveness:
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Conclusion
Regularly revisit and update this worksheet as you learn more about your category's CEPs and as market conditions change. Use this as a living document to guide your marketing strategy and ensure you're addressing the most relevant and impactful Category Entry Points for your brand.
Perspective | Short-Term | Long-Term |
---|---|---|
Acquisition | Cost/Acquisition Pipeline/Opportunities Conversion rate at each buyer stage New revenue | ROI/ROAS Prospect pool growth |
Retention | Retention rate Churn rate Product adoption rates | NPS Referrals Customer lifetime value Avg customer lifetime |
Brand Awareness | Reach and frequency metrics Share of voice (digital) Brand mention sentiment Social media engagement rate | Brand awareness Brand recall Brand salience score Unaided brand recall Media mix optimization index Brand association strength |
Customer Journey | Touchpoint engagement rates Lead quality score Website conversion rate CTR | Buyer persona profile alignment Sales cycles |
Internal | Campaign execution time Lead response time Content production rate Campaign Innovation rate | Cross-functional collaboration scores Employee satisfaction and retention Thought leadership production Awards and recognition Partnership and collaboration growth |
Perspective | Short-Term | Long-Term |
---|---|---|
Acquisition | Cost/Acquisition: 8% MoM Conversion rate at each buyer stage: 5.5% MoM | ROI: 7x |
Retention | Churn rate: 2% Product adoption rates: 4% | Customer lifetime value: 1% MoM Avg customer lifetime: -5% |
Brand Awareness | Share of voice (digital): 6% MoM Brand mention sentiment: 13% YoY | Brand awareness: No change Unaided brand recall: No change |
Customer Journey | Website conversion rate: -6% CTR: No change | Buyer persona profile alignment: No change Sales cycles: No change |
Internal | Campaign execution time: 5% MoM Lead response time: 10% MoM | Employee satisfaction and retention: -10% YoY Thought leadership production: No change |